American Items and Jewelry. If you have any questions
about a Native American or other jewelry item, please write Paula before purchase.
Items that are NOT returnable include:
New Native American items and
jewelry can be returned. You need to obtain a Return Authorization Number and
the return package must be postmarked within 7 days of your receipt of the order.
that have been worn or damaged.
or rings that have been adjusted.
from the Vintage Shop, Bargain Barn, Mexican Shop or Copper Shop or any items
listed as NOS (New Old Stock).
Returns and exchanges can only be initiated by the person who paid for the item.
Return Procedure. Before returning any item,
first contact Paula at
to obtain a Return Authorization Number and write it on the outside of the package.
Pack all items carefully to protect them in transit. We recommend you purchase
insurance because any loss or damage to an item on its way back to us is your
responsibility. Enclose a copy of your original order in the package. (Print the
email you received when you placed the order.) Returns must be postmarked within
7 days of your receipt of the item.
If the above procedures have not been followed, the following fees will be assessed.
to 100% if item is returned without prior authorization
20% to 100% if the
return is postmarked after 7 days of receiving it
the Return Procedure has been followed, and we receive the item in its original
condition (new, unused, undamaged), we will offer an exchange credit (of the full
item price) toward an item of equal or greater value than the returned item. The
exchange must take place within one week of the return. If the customer does not
want to exchange but wants a refund, we will refund the item price minus a restocking
fee as outlined below. The original shipping cost is not refundable and the
return shipping cost and insurance is the customer's responsibility. However,
if there was an error in the listing or we sent you the wrong item, we will reimburse
all shipping costs.
Fee for Orders paid by Credit Card.
will deduct a 15% restocking fee from a refund if the item description was correct
but you ordered the wrong item, the wrong size, or didn't like the item, or if
the item was returned to us as undeliverable.
Fee for Orders paid by PayPal.
PayPal refund fees are lower than credit card refund fees. So if you paid for
your order through PayPal, the restocking fee will be a $20 flat fee per
transaction or 15% of the item price, whichever is less when the item description
was correct but you ordered the wrong item, the wrong size, or didn't like the
We reserve the right to refuse
a refund or offer store credit if any item is returned damaged, is returned without
prior authorization, or the return was postmarked past 7
days of the receipt of the item.
- On all returns, first get a Return
Authorization Number from Paula.
the items carefully and insure the packages for your protection.
original order information.
- Return must
be postmarked within 7 days of your receipt of the item.
PO Box 140
Livermore CO 80536