We ship twice a week, usually
on Tuesday and Friday.
Shipping
Costs - We choose the most economical method of shipment for you and charge you
a minimal shipping and handling fee which is usually LESS than our cost for shipping
materials, postage, and insurance.
For
expedited service or if you have other questions,
please contact Paula at
To
place a LAYAWAY ORDER, click here for instructions.
USA
SHIPPING INFORMATION
Books and
DVDs within the USA are shipped by US Media Mail with
Delivery Confirmation. For these orders, enter your Post Office address in the
Ship To section of your order. Books and DVDs usually arrive within 1-2 weeks
of being ordered.
Native American
and Jewelry orders are sent via US Mail either First Class or Priority Mail
so are delivered within a few days. Please use your postal address for shipping.
Dooney
and Bourke handbags are generally sent US Priority Mail. Grab Bag handbags
are often sent US Parcel Post. Please use your postal address for shipping.
Feed
Supplements are sent via UPS so you will need to provide a street address
for delivery. Our supplement prices INCLUDE SHIPPING to the mainland USA so the
price you see is the total you will pay. Colorado orders will be charged state
sales tax. If an order is very heavy or is going to the east coast, there might
be an additional charge. In these rare cases, we will contact you before we process
the order to obtain your authorization for the additional charge.
Large
or Heavy Packages, domestic or international, will be shipped via the most
appropriate carrier. We will contact you before shipping if we need more information.
INTERNATIONAL SHIPPING INFORMATION
International
Orders are shipped by US Mail.
Delivery time varies
but is estimated at 7-14 business days, depending on your own foreign customs.
The shopping cart's figure for international shipping
is an estimate. We will contact you promptly to let you know of any additional
shipping costs. If you want to know an international shipping charge before you
place an order, contact Paula at
.
When placing an international order, if you select
USA shipping in error, by placing the order you automatically authorize us to
charge the correct international shipping cost which will be added as an auxiliary
transaction to your original form of payment.
Know
the import rules of your country. Any import fees, taxes, tariffs, or handling
charges on your end are entirely your responsibility to pay.
Returns
We
are a Mom and Pop store, not an Amazon or Wal-Mart. We take great pride in
providing unique items and stellar customer service. If you need more information
about an item before purchasing, please contact us. Returns are costly for us
in terms of time and money. Shipping, tracking, insurance, and other transaction
fees are continually rising. So we appreciate you understanding our return policy.
Thank you! If you are not familiar with us or our store, we encourage you to read
about us
and read feedback from
our customers.
Important!
Returns and exchanges can only be initiated by the person who paid for the item.
Damaged items: Please let us know immediately
upon receipt if an item arrives damaged. We will advise you how to handle the
return.
New Books in original, unused condition
and unopened Audio Tapes, Video Tapes, and DVDs (unused and still in original
shrink wrap) can be returned within 3 days of receipt for refund of item cost
(not shipping). Items must have been purchased from us at www.horsekeeping.com.
Audio Tapes, Video Tapes and DVDs that are
defective will be replaced at no charge.
Autographed
Books are not returnable nor refundable.
Collectible
Books are returnable within 3 days of receipt only if we have made a mistake
in the description. Please read descriptions carefully, contact Paula at
if you have any questions before purchase.
Inventory
Sale and Blemished Books are not returnable.
Dooney
& Bourke Handbags and Tack items are returnable only if we have made a
mistake on the description of the item or have sent you the wrong item. Read the
description carefully, browse through the photos and ask Paula questions before
you buy.
Native American Items and Jewelry.
If you have any questions about a Native American or jewelry item, please write
Paula before purchase. Bracelets or rings that have been adjusted are not returnable.
Items from our Bargain Barn or Pawn Shop are not returnable. New
Native American items and jewelry can be returned provided you've obtained a Return
Authorization Number and the return is postmarked within three days of receipt.
Return Procedure: Before returning any item,
first contact Paula at
to obtain return a Return Authorization Number and write it on the outside of
the package. Pack all items carefully to protect them in transit. We recommend
you purchase insurance because any damage to an item after your receipt or on
its way back to us is your responsibility. Enclose a copy of your original order
in the package. (Print the email you received when you placed the order.) Returns
must be postmarked within 3 days of your receipt of the item. We provide delivery
confirmation tracking for this purpose - to show the date of delivery.
Refunds.
When the above Return Procedure has been followed, and we receive the item in
its original condition (new, unused, undamaged), we will refund all or part of
the cost of the item via the method used for payment. The original shipping cost
is not refundable and the return shipping cost and insurance is your responsibility.
We reserve the right to deduct a restocking fee, to refuse a refund or to deduct
a larger amount from the refund in the following cases: if an item is returned
without prior authorization, if an item is returned after the designated time
of three days, if an item is returned to us used or damaged, or if a return falls
outside the return guidelines described above.
Layaway
Refunds. Read
our LAYAWAY TERMS here.
Return
Summary - On all returns, first get a Return Authorization Number from Paula,
package the items carefully and insure the packages for your protection. Enclose
original order information. Return must be postmarked within 3 days of your receipt
of the item.
Thank you,
Cherry
Hill and Richard Klimesh
and
Paula, Manager
Horsekeeping LLC
Address for returns:
Horsekeeping
PO Box 140
Livermore CO 80536
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