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POLICIES, DISCLAIMER

Horsekeeping® Shipping and Return Policy

We ship twice a week, usually on Tuesday and Friday.

Shipping Costs - We choose the most economical method of shipment for you and charge you a minimal shipping and handling fee which is usually LESS than our cost for shipping materials, postage, and insurance.

For expedited service or if you have other questions,
please contact Paula at


To place a LAYAWAY ORDER, click here for instructions.


USA SHIPPING INFORMATION

Books and DVDs within the USA are shipped by US Media Mail with Delivery Confirmation. For these orders, enter your Post Office address in the Ship To section of your order. Books and DVDs usually arrive within 1-2 weeks of being ordered.

Native American and Jewelry orders are sent via US Mail either First Class or Priority Mail so are delivered within a few days. Please use your postal address for shipping.

Dooney and Bourke handbags are generally sent US Priority Mail. Grab Bag handbags are often sent US Parcel Post. Please use your postal address for shipping.

Feed Supplements are sent via UPS so you will need to provide a street address for delivery. Our supplement prices INCLUDE SHIPPING to the mainland USA so the price you see is the total you will pay. Colorado orders will be charged state sales tax. If an order is very heavy or is going to the east coast, there might be an additional charge. In these rare cases, we will contact you before we process the order to obtain your authorization for the additional charge.

Large or Heavy Packages, domestic or international, will be shipped via the most appropriate carrier. We will contact you before shipping if we need more information.


INTERNATIONAL SHIPPING INFORMATION

International Orders are shipped by US Mail.

Delivery time varies but is estimated at 7-14 business days, depending on your own foreign customs.

The shopping cart's figure for international shipping is an estimate. We will contact you promptly to let you know of any additional shipping costs. If you want to know an international shipping charge before you place an order, contact Paula at .

When placing an international order, if you select USA shipping in error, by placing the order you automatically authorize us to charge the correct international shipping cost which will be added as an auxiliary transaction to your original form of payment.

Know the import rules of your country. Any import fees, taxes, tariffs, or handling charges on your end are entirely your responsibility to pay.


Returns

We are a Mom and Pop store, not an Amazon or Wal-Mart. We take great pride in providing unique items and stellar customer service. If you need more information about an item before purchasing, please contact us. Returns are costly for us in terms of time and money. Shipping, tracking, insurance, and other transaction fees are continually rising. So we appreciate you understanding our return policy. Thank you! If you are not familiar with us or our store, we encourage you to read about us and read feedback from our customers.

Important! Returns and exchanges can only be initiated by the person who paid for the item.

Damaged items: Please let us know immediately upon receipt if an item arrives damaged. We will advise you how to handle the return.

New Books in original, unused condition and unopened Audio Tapes, Video Tapes, and DVDs (unused and still in original shrink wrap) can be returned within 3 days of receipt for refund of item cost (not shipping). Items must have been purchased from us at www.horsekeeping.com.

Audio Tapes, Video Tapes and DVDs that are defective will be replaced at no charge.

Autographed Books are not returnable nor refundable.

Collectible Books are returnable within 3 days of receipt only if we have made a mistake in the description. Please read descriptions carefully, contact Paula at if you have any questions before purchase.

Inventory Sale and Blemished Books are not returnable.

Dooney & Bourke Handbags and Tack items are returnable only if we have made a mistake on the description of the item or have sent you the wrong item. Read the description carefully, browse through the photos and ask Paula questions before you buy.

Native American Items and Jewelry. If you have any questions about a Native American or jewelry item, please write Paula before purchase. Bracelets or rings that have been adjusted are not returnable. Items from our Bargain Barn or Pawn Shop are not returnable. New Native American items and jewelry can be returned provided you've obtained a Return Authorization Number and the return is postmarked within three days of receipt.

Return Procedure: Before returning any item, first contact Paula at to obtain return a Return Authorization Number and write it on the outside of the package. Pack all items carefully to protect them in transit. We recommend you purchase insurance because any damage to an item after your receipt or on its way back to us is your responsibility. Enclose a copy of your original order in the package. (Print the email you received when you placed the order.) Returns must be postmarked within 3 days of your receipt of the item. We provide delivery confirmation tracking for this purpose - to show the date of delivery.

Refunds. When the above Return Procedure has been followed, and we receive the item in its original condition (new, unused, undamaged), we will refund all or part of the cost of the item via the method used for payment. The original shipping cost is not refundable and the return shipping cost and insurance is your responsibility. We reserve the right to deduct a restocking fee, to refuse a refund or to deduct a larger amount from the refund in the following cases: if an item is returned without prior authorization, if an item is returned after the designated time of three days, if an item is returned to us used or damaged, or if a return falls outside the return guidelines described above.

Layaway Refunds. Read our LAYAWAY TERMS here.

Return Summary - On all returns, first get a Return Authorization Number from Paula, package the items carefully and insure the packages for your protection. Enclose original order information. Return must be postmarked within 3 days of your receipt of the item.

Thank you,

Cherry Hill and Richard Klimesh
and
Paula, Manager
Horsekeeping LLC

Address for returns:

Horsekeeping
PO Box 140
Livermore CO 80536

 

Horsekeeping® Disclaimer

The suggestions and guidelines offered on Horsekeeping.com should not be used as the sole answer for a visitor's or a reader's specific needs.

The information contained on this site, in the books, audio and video tapes is provided for general informational and educational purposes only. It is true and complete to the best of our knowledge. All recommendations are made without guarantee on the part of the author or Horsekeeping.com. The author and Horsekeeping.com disclaim any liability with the use of this information.

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The information contained on this site is provided for general informational and educational purposes only.
The suggestions and guidelines should not be used as the sole answer for a visitor's specific needs.