Shipping
Books
and DVDs within the USA are shipped by US Media Mail with Delivery
Confirmation. So for these orders, please enter your Post Office address in the
Ship To section of your order. After tracking thousands of packages, we
have found that 99% of the time, book and DVD packages sent via US Media Mail
arrive within two weeks of being ordered.
Jewelry
orders are sent via US Mail either First Class or Priority Mail so are delivered
within a few days. Please use your postal address for shipping.
Dooney
and Bourke handbags are generally sent US Priority Mail. Grab Bag handbags
are often sent US Parcel Post. Please use your postal address for shipping.
International
Orders Whenever possible, are shipped by US Priority Mail International.
Delivery time is estimated to be between 7-14 business days. Our international
shipping figures are estimates only. The shopping cart estimates are based on
shipping books via a Flat Rate Priority envelope. So if you purchase an item that
isn't suitable to ship in an envelope or a very light weight but expensive item,
the shipping and insurance fees will likely be higher. We will contact you promptly
with additional shipping cost information.
Large
or Heavy Packages, domestic or international, will be shipped via the
most appropriate carrier, typically FedEx Ground. We will contact you before shipping
if we need more information.
Feed supplements
are sent via UPS so you will need to provide a street address for delivery. Our
shopping cart estimates shipping charges based on your zip code and weight of
the product. If the cart shipping charge is different from the actual shipping
cost we will contact you before we process the order.
Returns
Important
! Before returning any item, contact Paula at . Pack all items carefully to protect them in transit. Include a copy
of your original order information. We recommend you purchase insurance for your
protection. To receive a full refund, items must arrive here in undamaged condition.
New
Books in original, unused condition and unopened Audio Tapes, Video
Tapes, and DVDs (unused and still in original shrink wrap) can be returned within
3 days of receipt for refund of item cost (not shipping). Items must have been
purchased from us at www.horsekeeping.com.
Audio
Tapes, Video Tapes and DVDs that are defective will be replaced at
no charge.
Autographed Books are
not returnable nor refundable.
Collectible
Books are returnable if we have made a mistake in the description.
Please read descriptions carefully, contact us if you have any questions before
purchase, and write us for return authorization before returning any collectible
books:
Inventory Sale and Blemished Books
are not returnable.
Tack items and Dooney
& Bourke Handbags are returnable if we have made a mistake on the
description of the item. Read the description carefully, browse through the photos
and ask questions before you buy: . We reply promptly ! To return a bag, write Paula for return authorization.
Jewelry If you have any questions
about an item of jewelry, please write us at . We'd be happy to provide more details if possible. Jewelry can be returned
within seven days of receipt. Bracelets that have been adjusted are not returnable.
Refunds
When we receive an item in its original condition, we will promptly refund the
cost of the item via the method used for payment. Shipping is not refundable.
We reserve the right to charge a restocking fee on any item that we authorize
a return on but that falls outside the return guidelines described above and on
any item returned without prior authorization.
Reminder
! On all returns, first get prior authorization, package the items
carefully and insure the packages for your protection. Enclose original order
information.
Returned items should be sent to:
Horsekeeping®
LLC Books and Videos
PO Box 140
Livermore CO 80536
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