We are located on a remote ranch
in the Rocky Mountains and due to the long drive to the Post Office, we only ship
twice a week, usually Monday and Friday.
Shipping
Costs - We choose the most economical method of shipment for you and charge you
our actual costs. With orders of unusual weights, sizes, or values, sometimes
the shopping cart will charge you too much or too little - we will calculate the
correct charge at the time of shipping and either refund your method of payment
or notify you of added charges.
For
expedited service (read UPGRADE section below) or if you have other shipping questions,
please contact Paula at
USA SHIPPING INFORMATION
Books
and DVDs within the USA are shipped by US Media Mail
with Delivery Confirmation. For these orders, enter your Post Office address in
the Ship To section of your order. Books and DVDs usually arrive within 1-2 weeks
of being ordered.
Native American
and Jewelry orders are sent via US Mail either First Class or Priority Mail
so are delivered within a few days. Please use your postal address for shipping.
Dooney
and Bourke. Shipping to the US is included in the price of the item. Handbags
are generally sent via Priority Mail but wallets and small bags might be shipped
via First Class Parcel. Grab Bag items are usually sent via Parcel Post. Please
use your postal address for shipping.
Large
or Heavy Packages, domestic or international, will be shipped via the most
appropriate carrier. We will contact you before shipping if we need more information.
SIGNATURE CONFIRMATION - PayPal
and all major credit cards no longer recognize Delivery Confirmation as proof
of delivery. They require Signature Confirmation ($2.45 added cost) when
the Shipping Address is different than the Billing Address. Therefore, we
will add $2.45 to any order that requests a different shipping address than the
billing address.
INTERNATIONAL
SHIPPING INFORMATION
We have many
regular satisfied international customers. Read
their feedback.
International Orders are generally
shipped by USPS - The United States Postal Service. Be sure to provide a postal
delivery address.
Usually we ship via Priority
Mail International with insurance. Delivery time varies but is estimated at
7-14 business days for Priority, depending on your country's customs regulations
and procedures. If you don't receive your package within several weeks, check
with your local post office and local customs office as they could be holding
your package for payment of duties. (See more about duties below.) We appreciate
hearing when you receive your package so we have realistic estimates to tell our
other customers in your country.
Our
shopping cart's figure for international shipping is an estimate. Your actual
charge will depend on your country, the weight of the parcel, the size of the
box required, the value of your items, the cost of insurance and so on. That's
why the shopping cart might charge you too much, too little or the correct amount.
We will promptly refund any excess shipping charged by the cart. If additional
shipping costs are due, the amount, up to $8, will be automatically added to your
credit card as a reference transaction. If you have paid by PayPal, we will send
you a request for payment. For any amount due that is over $8, we will contact
you promptly for authorization.
When placing an international
order, if you select USA shipping in error, by placing the order you authorize
us to charge the correct international shipping cost which will be added as an
auxiliary transaction to your original form of payment.
Know
the import rules of your country. Any import fees, taxes, tariffs, duties or handling
charges on your end are entirely your responsibility to pay. If you choose to
not pay the customs fees when your package arrives, eventually the shipment will
be returned to us and we will be charged the fees and the return shipping costs.
Therefore those amounts plus a 15% restocking fee will be deducted from the original
item cost before we issue a refund. If you refuse a package, plan on it taking
several months before you see your refund.
For your
protection and ours, we insure packages for their full value and customs forms
are automatically filled out at that same figure. We are a retail business so
are required to mark customs forms as Merchandise. By law, we can not mark packages
as "Gift". Do not ask us to do so.
Shipping
Upgrades - Domestic and International
We
ship many domestic and international orders via First Class Parcel with insurance
to save you shipping costs. In the USA, delivery time is usually about a day longer
than for Priority Mail. There is no guarantee by the US Post Office for Priority
Mail delivery time but domestically it usually takes 2-3 days; domestic First
Class parcels usually take 3-4 days. With international shipments, Priority International
is usually quicker than First Class International Parcel but not always. We have
no way of predicting delivery times and we or the United States Post Office give
no guarantees.
If you want to upgrade your domestic
or international order to Priority, just add that note in your order and
we will add the extra charge. Please note that if you request
an upgrade to Priority on Tuesday and our next ship day is Friday, the package
will go out Priority on Friday. (We only ship twice a week, usually Monday and
Friday.) That is the best we can do due to our remote location.
If
you want to upgrade to USPS Express delivery, please note that the Post
Office delivers some domestic Express packages in one day and others in two days,
depending on your zip code. Due to our remote location, we do not have package
pickup service from FedEx, UPS or USPS. We must drive 30-80 miles, depending on
the location of the carrier's drop off point, in order to send a package. Therefore,
an upgrade to overnight services will only be possible if your need coincides
with a planned trip to town or to the post office.
To
inquire about the possibility of a postal upgrade to Express, please contact
Paula at .
FedEx
- We ship via Federal Express once a week, usually toward the end of the week.
If you require Federal Express delivery, please contact Paula.
Returns
We
are a Mom and Pop store, not an Amazon or Wal-Mart. We take great pride in
providing unique items and stellar customer service. If you need more information
about an item before purchasing, please contact us. Returns are costly for us
in terms of time and money. Shipping, tracking, insurance, and other transaction
fees are continually rising. So we appreciate you understanding our return policy.
Thank you! If you are not familiar with us or our store, we encourage you to read
about us
and read feedback from
our customers.
Damaged items: Please let
us know immediately upon receipt if an item arrives damaged. We will advise you
how to handle the return.
New Books in original,
unused condition and unopened Audio Tapes, Video Tapes, and DVDs (unused and still
in original shrink wrap) can be returned within 3 days of receipt for refund of
item cost (not shipping). Items must have been purchased from us at www.horsekeeping.com.
Audio Tapes, Video Tapes and DVDs that are
defective will be replaced at no charge.
Autographed
Books are not returnable nor refundable.
Collectible
Books are returnable within 3 days of receipt only if we have made a mistake
in the description. Please read descriptions carefully, contact Paula at
if you have any questions before purchase.
Inventory
Sale and Blemished Books are not returnable.
Dooney
& Bourke Handbags and Tack items are returnable only if we have made a
mistake on the description of the item or have sent you the wrong item. Read the
description carefully, browse through the photos and ask Paula questions before
you buy.
Native American Items and Jewelry.
If you have any questions about a Native American or jewelry item, please write
Paula before purchase. Bracelets or rings that have been adjusted are not returnable.
Items from our Bargain Barn or Pawn Shop and all Feathers
and Fans are not returnable. New Native American items and jewelry can
be returned provided you've obtained a Return Authorization Number and the return
is postmarked within three days of receipt.
Important!
Returns and exchanges can only be initiated by the person who paid for the item.
Return Procedure. Before returning any item,
first contact Paula at
to obtain return a Return Authorization Number and write it on the outside of
the package. Pack all items carefully to protect them in transit. We recommend
you purchase insurance because any damage to an item after your receipt or on
its way back to us is your responsibility. Enclose a copy of your original order
in the package. (Print the email you received when you placed the order.) Returns
must be postmarked within 3 days of your receipt of the item. We provide delivery
confirmation tracking for this purpose - to show the date of delivery.
Refunds.
When the above Return Procedure has been followed, and we receive the item in
its original condition (new, unused, undamaged), we will refund the full item
price less a 10% restocking fee via the original method used for payment. The
original shipping cost is not refundable and the return shipping cost and insurance
is the customer's responsibility. If a Return Authorization Number has not been
obtained before returning, the return is unauthorized and there will be a 15%
restocking fee.
Restocking Fee. We will deduct
a restocking fee from a refund for the following reasons
-
15% if item is returned without prior authorization
-
15% if return is postmarked after three days of receiving it
- 10%
if item description was correct but customer ordered wrong item or didn't like
item
We reserve the right to refuse a refund
and will issue no refund if an item is returned to us used or damaged.
Cancellation
Processing Fee. We may deduct up to a 5% order processing fee from a refund
when an order is placed and paid for and then cancelled.
Return
Summary - On all returns, first get a Return Authorization Number from Paula,
package the items carefully and insure the packages for your protection. Enclose
original order information. Return must be postmarked within 3 days of your receipt
of the item.
Thank you,
Cherry
Hill and Richard Klimesh
and
Paula, Manager
Horsekeeping LLC
Address for returns:
Horsekeeping
PO Box 140
Livermore CO 80536
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