Shipping
We
ship twice a week, usually on Monday and Thursday.
Shipping
Costs - We choose the most economical method of shipment for you and charge you
a minimal shipping and handling fee which is usually LESS than our cost for shipping
materials, postage, insurance, and payment processing fees.
For
expedited service or if you have other questions,
please contact Paula at
Books
and DVDs within the USA are shipped by US Media Mail
with Delivery Confirmation. For these orders, enter your Post Office address in
the Ship To section of your order. Books and DVDs usually arrive within 1-2 weeks
of being ordered.
Native American
and Jewelry orders are sent via US Mail either First Class or Priority Mail
so are delivered within a few days. Please use your postal address for shipping.
Dooney
and Bourke handbags are generally sent US Priority Mail. Grab Bag handbags
are often sent US Parcel Post. Please use your postal address for shipping.
International
Orders are shipped by US Priority Mail International. Delivery time varies
but is estimated to be between 7-14 business days, depending on your own foreign
customs. PLEASE NOTE THAT FROM OCTOBER UNTIL THE END OF JANUARY, INTERNATIONAL
SHIPPING TIMES ARE HISTORICALLY MUCH SLOWER DUE TO THE HIGH VOLUME OF HOLIDAY
PACKAGES.
Tracking will show when the package leaves
US customs, when it arrives in your country's customs and when it is delivered.
The shopping cart's figure for international shipping is an estimate. We will
contact you promptly if there are additional shipping costs to what is indicated
in the cart.
When placing an international order,
if you select US shipping in error, by paying for the order you automatically
authorize us to charge the correct shipping which will be added as an auxiliary
transaction to your original form of payment.
Know
the import rules of your country. Any import fees, taxes, tariffs, or handling
charges on your end are your responsibility to pay.
Large
or Heavy Packages, domestic or international, will be shipped via the most
appropriate carrier. We will contact you before shipping if we need more information.
Feed Supplements are sent via
UPS so you will need to provide a street address for delivery. Our supplement
prices INCLUDE SHIPPING to the mainland USA so the price you see is the total
you will pay. Colorado orders will be charged state sales tax. If an order is
very heavy or is going to the east coast, there might be an additional charge.
In these rare cases, we will contact you before we process the order to obtain
your authorization for the additional charge.
Returns
We
are a Mom and Pop store, not an Amazon or Wal-Mart. We take great pride in
providing unique items and stellar customer service. If you need more information
about an item before purchasing, please contact us. Returns are costly for us
in terms of time and money. Shipping, tracking, insurance, credit card, PayPal
fees and other fees are continually rising. So we appreciate you understanding
our return policy. Thank you ! If you are not familiar with us or our store, we
encourage you to read about
us and feedback
from our customers.
Important
! Returns and exchanges can only be initiated by the person who paid
for the item.
Damaged items: Please let us
know immediately upon receipt if an item arrives damaged. We will advise you how
to handle the return.
Before returning any item, first
contact Paula ()
to obtain return a Return Authorization Number. Pack
all items carefully to protect them in transit. Any damage to an item after your
receipt or on its way back to us is your responsibility. We recommend you purchase
insurance for your protection. Include a copy of your original order information
in the package. (Print the order confirmation we sent you via email when you placed
the order.) To receive a refund, the item must arrive here in new, undamaged condition.
Returns must be postmarked within 3 days of your receipt of the item. We provide
delivery confirmation tracking for this purpose - to show the date of delivery.
New Books in original, unused condition and
unopened Audio Tapes, Video Tapes, and DVDs (unused and still in original shrink
wrap) can be returned within 3 days of receipt for refund of item cost (not shipping).
Items must have been purchased from us at www.horsekeeping.com.
Audio
Tapes, Video Tapes and DVDs that are defective will be replaced at no charge.
Autographed
Books are not returnable nor refundable.
Collectible
Books are returnable within 3 days of receipt if we have made a mistake in
the description. Please read descriptions carefully, contact Paula if you have
any questions before purchase.
Inventory
Sale and Blemished Books are not returnable.
Dooney
& Bourke Handbags and Tack items are returnable only if we have made a
mistake on the description of the item or have sent you the wrong item. Read the
description carefully, browse through the photos and ask Paula questions before
you buy.
Native American Items and
Jewelry. If you have any questions about a Native American or jewelry item,
please write Paula. She would be happy to provide more details if possible. Bracelets
or rings that have been adjusted are not returnable. Items from our Bargain Barn
or Pawn Shop are not returnable. New Native American items and jewelry can be
returned provided you've obtained a Return Authorization Number and the return
is postmarked within three days of receipt.
Refunds.
When a Return Authorization Number has been obtained from Paula, item is shipped
within 3 days of receipt and we receive the item in its original condition (new,
unused, undamaged), we will refund all or part of the cost of the item via the
method used for payment. We reserve the right to deduct a restocking fee to cover
our extra costs of shipping and credit card or PayPal fees that were paid to fill
your order and to issue you credit. Please enclose a copy of your original order
confirmation (that you received from us via email). The original shipping cost
is not refundable and your return shipping cost and insurance is your responsibility.
We reserve the right to refuse a refund or to deduct a larger amount from the
refund in the following cases: if an item is returned without prior authorization,
if an item is returned after the designated time of three days, if an item is
returned to us used or damaged, or if a return falls outside the return guidelines
described above.
Return Summary -
On all returns, first get a Return Authorization Number from Paula, package the
items carefully and insure the packages for your protection. Enclose original
order information. Return must be postmarked within 3 days of your receipt of
the item.
Thank you,
Cherry
Hill and Richard Klimesh
and
Paula, Manager
Horsekeeping LLC
Address for returns:
Horsekeeping
PO Box 140
Livermore CO 80536
Home
| Books | Articles |
Shopping | View
Cart | Contact | Site
Map | Search
