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POLICIES, DISCLAIMER

Horsekeeping® Shipping and Return Policy

Shipping

We ship twice a week, usually on Monday and Thursday.

Shipping Costs - We choose the most economical method of shipment for you and charge you a minimal shipping and handling fee which is usually LESS than our cost for shipping materials, postage, insurance, and payment processing fees.

For expedited service or if you have other questions,
please contact Paula at


Books and DVDs within the USA are shipped by US Media Mail with Delivery Confirmation. For these orders, enter your Post Office address in the Ship To section of your order. Books and DVDs usually arrive within 1-2 weeks of being ordered.

Native American and Jewelry orders are sent via US Mail either First Class or Priority Mail so are delivered within a few days. Please use your postal address for shipping.

Dooney and Bourke handbags are generally sent US Priority Mail. Grab Bag handbags are often sent US Parcel Post. Please use your postal address for shipping.

International Orders are shipped by US Priority Mail International. Delivery time varies but is estimated to be between 7-14 business days, depending on your own foreign customs. PLEASE NOTE THAT FROM OCTOBER UNTIL THE END OF JANUARY, INTERNATIONAL SHIPPING TIMES ARE HISTORICALLY MUCH SLOWER DUE TO THE HIGH VOLUME OF HOLIDAY PACKAGES.

Tracking will show when the package leaves US customs, when it arrives in your country's customs and when it is delivered. The shopping cart's figure for international shipping is an estimate. We will contact you promptly if there are additional shipping costs to what is indicated in the cart.

When placing an international order, if you select US shipping in error, by paying for the order you automatically authorize us to charge the correct shipping which will be added as an auxiliary transaction to your original form of payment.

Know the import rules of your country. Any import fees, taxes, tariffs, or handling charges on your end are your responsibility to pay.

Large or Heavy Packages, domestic or international, will be shipped via the most appropriate carrier. We will contact you before shipping if we need more information.

Feed Supplements are sent via UPS so you will need to provide a street address for delivery. Our supplement prices INCLUDE SHIPPING to the mainland USA so the price you see is the total you will pay. Colorado orders will be charged state sales tax. If an order is very heavy or is going to the east coast, there might be an additional charge. In these rare cases, we will contact you before we process the order to obtain your authorization for the additional charge.


Returns

We are a Mom and Pop store, not an Amazon or Wal-Mart. We take great pride in providing unique items and stellar customer service. If you need more information about an item before purchasing, please contact us. Returns are costly for us in terms of time and money. Shipping, tracking, insurance, credit card, PayPal fees and other fees are continually rising. So we appreciate you understanding our return policy. Thank you ! If you are not familiar with us or our store, we encourage you to read about us and feedback from our customers.

Important ! Returns and exchanges can only be initiated by the person who paid for the item.

Damaged items: Please let us know immediately upon receipt if an item arrives damaged. We will advise you how to handle the return.

Before returning any item, first contact Paula () to obtain return a Return Authorization Number. Pack all items carefully to protect them in transit. Any damage to an item after your receipt or on its way back to us is your responsibility. We recommend you purchase insurance for your protection. Include a copy of your original order information in the package. (Print the order confirmation we sent you via email when you placed the order.) To receive a refund, the item must arrive here in new, undamaged condition. Returns must be postmarked within 3 days of your receipt of the item. We provide delivery confirmation tracking for this purpose - to show the date of delivery.

New Books in original, unused condition and unopened Audio Tapes, Video Tapes, and DVDs (unused and still in original shrink wrap) can be returned within 3 days of receipt for refund of item cost (not shipping). Items must have been purchased from us at www.horsekeeping.com.

Audio Tapes, Video Tapes and DVDs that are defective will be replaced at no charge.

Autographed Books are not returnable nor refundable.

Collectible Books are returnable within 3 days of receipt if we have made a mistake in the description. Please read descriptions carefully, contact Paula if you have any questions before purchase.

Inventory Sale and Blemished Books are not returnable.

Dooney & Bourke Handbags and Tack items are returnable only if we have made a mistake on the description of the item or have sent you the wrong item. Read the description carefully, browse through the photos and ask Paula questions before you buy.

Native American Items and Jewelry. If you have any questions about a Native American or jewelry item, please write Paula. She would be happy to provide more details if possible. Bracelets or rings that have been adjusted are not returnable. Items from our Bargain Barn or Pawn Shop are not returnable. New Native American items and jewelry can be returned provided you've obtained a Return Authorization Number and the return is postmarked within three days of receipt.

Refunds. When a Return Authorization Number has been obtained from Paula, item is shipped within 3 days of receipt and we receive the item in its original condition (new, unused, undamaged), we will refund all or part of the cost of the item via the method used for payment. We reserve the right to deduct a restocking fee to cover our extra costs of shipping and credit card or PayPal fees that were paid to fill your order and to issue you credit. Please enclose a copy of your original order confirmation (that you received from us via email). The original shipping cost is not refundable and your return shipping cost and insurance is your responsibility. We reserve the right to refuse a refund or to deduct a larger amount from the refund in the following cases: if an item is returned without prior authorization, if an item is returned after the designated time of three days, if an item is returned to us used or damaged, or if a return falls outside the return guidelines described above.

Return Summary - On all returns, first get a Return Authorization Number from Paula, package the items carefully and insure the packages for your protection. Enclose original order information. Return must be postmarked within 3 days of your receipt of the item.

Thank you,

Cherry Hill and Richard Klimesh
and
Paula, Manager
Horsekeeping LLC

Address for returns:

Horsekeeping
PO Box 140
Livermore CO 80536

 

Horsekeeping® Disclaimer

The suggestions and guidelines offered on Horsekeeping.com should not be used as the sole answer for a visitor's or a reader's specific needs.

The information contained on this site, in the books, audio and video tapes is provided for general informational and educational purposes only. It is true and complete to the best of our knowledge. All recommendations are made without guarantee on the part of the author or Horsekeeping.com. The author and Horsekeeping.com disclaim any liability with the use of this information.

 

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The information contained on this site is provided for general informational and educational purposes only.
The suggestions and guidelines should not be used as the sole answer for a visitor's specific needs.