© 2020 Horsekeeping LLC, all rights reserved.
Feel free to print your email invoice or better yet, any of the pages on our website with the product details. For example, go to the group bracelet page where you found the item, scroll to the bottom to the sold section and you will see your bracelet there - you can click to open individual pages and print them for your records.
We don't do any custom work here, but we highly recommend Henry Yazzie, a Navajo silversmith that makes items for our store. Diane is the manager there at My Favorite Silversmith in Phoenix. Here is their contact information:
Can I get an item by Apache artist Cynthia Whitehawk? - I would be very interested to buy a deerskin bag called Apache bag item #DFWH-224 Or one similar. Please contact me if any are available.By Cynthia Whitehawk.
Cynthia Whitehawk is no longer making items. What we have in our webstore is the last of her items.
Do you ship internationally? - I live in Switzerland and a while back I bought silver baby rattles on your website and I really want to buy another one for my newborn baby. I just saw that you stopped worldwide shipping. I imagine there’s no exception and I understand that. But I wanted to know if there is any another way to buy one of your beautiful baby rattle ? Do you sell on another site for example?
We have discontinued international shipping. We only ship to US addresses now. We found shipping to foreign countries too expensive, too many issues, lost packages, inability to track.
Everything we have available at this time is listed on our site. We do not take special orders. New items are added daily and appear on our new page.
We are a two person home business. When an item sells it might take a few minutes for the webmaster to mark it sold. If you order after business hours the item won't get marked sold until the following day.
The last step in the order process is clicking the FINISH button and this is what generates the confirmation email. Some people miss this step or skip it and so don't receive an order confirmation. Also, the email might have been sent but ended up in your spam or junk folder, so check there.
Tracking emails are sent out automatically when labels are printed, usually at the end of every business day. Many times these emails end up in customers' spam or junk folders, so be sure to check those places.
If we are sure of the source of the turquoise used for an item then we will add that information to the description on the page. Otherwise, we just don't know and don't want to guess. Read about turquoise here.
Orders are streaming in here with no issues, so there is likely a problem on your
end. The most common reasons a credit card order doesn't go through are:
We have an ongoing sale. In an effort to move things to make room for more treasures here in our small store, I add a few items to the Sale Page every week, so keep it bookmarked to see the new additions. Everything on the Sale Page is at least 50% off.
Normally our prices are fixed,
but when you are going to purchase $2000 or more of items at one time, its a good
idea to write me and ask like you did. Especially if the items are in our vintage
shop, I have a little wiggle room in the pricing.
Thanks for your interest in our items. Usually we have only one of each item pictured and listed. We do not sell wholesale, only retail.
We are not set up to offer layaway. However, you can quickly set up a "PayPal Credit" layaway plan with PayPal.
PayPal Layaway terms.Click the Apply Now button and follow the instructions.
Once you set up your plan with PayPal return to our website, add the item to your cart, choose the PayPal option. When the PayPal page opens it will ask if you want to use the PayPal Credit plan. Click yes.
Once you check out with PayPal, we ship the item to you and all future payments are between you and PayPal.
We do have a 3-tiered money order discount. You can read about it here: Money Order Discount.
We don't break up sets.
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