We have many
regular satisfied international customers. Read
STRONGLY SUGGEST THAT INTERNATIONAL CUSTOMERS CHOOSE PAYPAL, WHICH SEEMS TO WORK
MORE SMOOTHLY FOR INTERNATIONAL PAYMENTS. THIS IS BECAUSE STRINGENT CREDIT CARD
REGULATIONS MAKE VERIFYING INTERNATIONAL ADDRESSES DIFFICULT.
will not ship to an Unconfirmed PayPal address.
do not ship to Italy or France.
Orders are generally shipped by USPS - The United States Postal Service. Be sure
to provide a postal delivery address.
will only ship to a
Confirmed Billing address.
to the increase in credit card fraud and the inability of payment processors to
identify fraud in a timely fashion, we can no longer ship to a different address
than your confirmed billing address.
this means is that when you place an order with us at Horsekeeping LLC, both the
billing and shipping address must show the name, street address, city, state and
zip code that is on file with your credit card company or PayPal. Your
order will be sent to your Confirmed Billing Address.
We will not ship to an Unconfirmed
change is due to the fact that PayPal, American Express, Visa, MasterCard and
Discover will not protect a merchant who ships to an address other than a confirmed
billing address. But did you know that you can have multiple
confirmed addresses (such as your home, work place) associated with your credit
card or PayPal accounts? Contact your credit card, bank or PayPal to go through
the verification process for adding more confirmed addresses to your account.
We know this change could cause some inconveniences with
a few of our customers but there are always solutions.
want us to ship to a work address which is different than your home billing address.
Solution - add your work address to your credit card or
PayPal account before you place your order. Then use that new confirmed address
both as the billing and shipping address when you place your order.
want to send a gift.
Solution - Plan a little further ahead. We will
ship the order to you and you can deliver it to your gift recipient.
are placing an international order and the address verification process doesn't
seem to be working.
Solution - Use PayPal
that seems to work better with many international orders.
we ship via Priority Mail International with insurance and tracking and
that is what our shopping cart shipping costs are based on. Delivery time varies
but Priority delivery is estimated at 7-14 business days, depending mainly on
your country's customs regulations and procedures.
can request First Class Package International which will cost less and
take longer to arrive (4-6 weeks). When placing your order, write us this note
in the note box on the order form "Downgrade to First Class" and we will refund
the excess shipping.
Dooney & Bourke handbags are
shipping via Priority Mail International with tracking and insurance. Once you
have ordered and paid for a Dooney, the actual shipping cost will be added onto
your transaction. This will vary depending on the weight, value and country.
If you don't receive your package within the estimated times,
check with your local post office and local customs office as they could be holding
your package for payment of duties (see more about duties below.) Once the package
arrives in your country, our obligation is completed. We have no information or
knowledge about your postal system - the responsibility is yours to find out how
to receive your package once it has arrived in your country. We appreciate hearing
when you receive your package so we have realistic estimates to tell our other
customers in your country.
Our shopping cart's
figure for international shipping is an estimate. Your actual charge will
depend on your country, the weight of the parcel, the size of the box required,
the value of your items, the cost of insurance and so on. That's why the shopping
cart might charge you too much, too little or the correct amount. We will promptly
refund any excess shipping charged by the cart. If additional shipping costs are
due, that amount will be automatically added to your credit card as a reference
transaction. If you have paid by PayPal, we will send you a request for payment.
When placing an international order, if you select
USA shipping in error, by placing the order you authorize us to charge the correct
international shipping cost which will be added as an auxiliary transaction to
your original form of payment.
Know the import rules
of your country. Any import fees, taxes, tariffs, duties or handling charges on
your end are entirely your responsibility to pay. If you choose to not pay the
customs fees when your package arrives, eventually the shipment will be returned
For your protection and ours, we insure packages
for their full value and customs forms are automatically filled out at that same
figure. We are a retail business so are required to mark customs forms as Merchandise.
By law, we cannot mark packages as "Gift". Do not ask us to do so.
you want to upgrade an international order to Express International
please note that delivery times vary by country. Express upgrades depend on weight,
size and value and start at $50.