Because it is a 30 mile round trip
to our post office, we only ship twice a week.
Monday (cut-off time for orders
is 6 PM Sunday).
Thursday (cut-off time is 6 PM on Wednesday).
Shipping
schedule is subject to change due to weather and other factors.
We
Only Ship to the USA - No International Orders
We
will only ship to a Confirmed Billing address.
Due
to the increase in credit card fraud and the inability of payment processors to
identify fraud in a timely fashion, we can no longer ship to a different address
than your confirmed billing address.
What
this means is that when you place an order with us at Horsekeeping LLC, both the
billing and shipping address must show the name, street address, city, state and
zip code that is on file with your credit card company or PayPal. Your
order will be sent to your Confirmed Billing Address.
We will not ship to an unconfirmed
credit card or PayPal address.
This
change is due to the fact that PayPal, American Express, Visa, MasterCard and
Discover will not protect a merchant who ships to an address other than a confirmed
billing address.
But did you know that
you can have multiple confirmed addresses (such as your home, work place) associated
with your credit card or PayPal accounts? Contact your credit card, bank or PayPal
to go through the verification process for adding more confirmed addresses to
your account.
We know this change could
cause some inconveniences with a few of our customers but there are always solutions.
You
want us to ship to a work address which is different than your home billing address.
Solution - add your work address to your credit card or
PayPal account before you place your order. Then use that new confirmed address
both as the billing and shipping address when you place your order.
You
want to send a gift.
Solution - Plan a little further ahead. We will
ship the order to you and you can deliver it to your gift recipient.
Shipping
Costs - We choose the best method of shipment for you and charge you our actual
costs.
For expedited service (read UPGRADE
section below) or if you have other shipping questions, please contact Paula at
.
Books
and DVDs within the USA are shipped by US Media Mail
with Delivery Confirmation. For these orders, enter your Post Office address in
the Ship To section of your order.
Jewelry
and Native American Items are sent via US Mail either Ground Advantage or
Priority. Please use your postal address for shipping.
Dooney
and Bourke. Shipping to the USA is included in the price of the item. Shipping
is by USPS Ground Advantage.
Large
or Heavy Packages will be shipped via the most appropriate carrier. We will
contact you before shipping if we need more information.
Shipping
Upgrades
We ship many domestic
orders via USPS (US Postal Service) Ground Advantage to save you shipping costs.
Delivery time can be up to 3 days longer than for Priority Mail. There is no guarantee
by the US Post Office for Priority Mail delivery time but it usually takes 2-3
days; Ground Advantage parcels usually take 3-6 days Neither
we nor the United States Post Office give a delivery date guarantee.
If
you want to upgrade to Priority Mail, write us a note in the note box of your
order and if you paid by credit card, we will add the extra charge as a reference
transaction to your original order. (Depending on weight, size and value, Priority
upgrades start at $7).
If you paid by PayPal and want
Priority shipping, the quickest way to upgrade a small package is to send $7 to
along with your order number
and a note that says "upgrade to Priority". If you do not do that or if you have
a large or heavy package, we can send you a PayPal request for payment. You will
need to watch for the email invoice or log into your PayPal account and pay it
- otherwise shipping of your order might be delayed.
Please
understand that if you request an upgrade to Priority on Tuesday and our next
ship day is Thursday, the package will go out Priority on Thursday (we
only ship twice a week, usually Monday and Thursday.)
We
do not offer the Priority Express option because from our small rural Post Office,
Priority Express is delivered in two days, not one day as in many urban areas.
We feel in most cases it is better to choose Priority over Priority Express.
Due
to our remote location, we do not have package pickup service from FedEx, UPS
or USPS. We must drive 30-80 miles, depending on the location of the carrier's
drop off point, in order to send a package. Therefore, an upgrade to overnight
services will only be possible if your need coincides with a planned trip to town
or to the post office.
If you have any questions,
please contact Paula at
.