Ordering Information
| ||
Frequently Asked Questions - FAQ We cannot take orders over the phone. Here's why. You can order books, DVDs, Native American jewelry and crafts, vintage Dooney & Bourke handbags, and other products from us by using the shopping cart system on Horsekeeping.com. You'll find a complete list of products at the bottom of this page. If you would like the books that are written by Cherry Hill or Richard Klimesh to be autographed, just include a note with your order. We are happy to do that ! We ship twice a week, usually Monday and Thursday. We mainly ship via U.S. Postal Service by Media Mail, First Class,and Priority. We ship to the USA only. WE SHIP TO THE USA ONLY - NO INTERNATIONAL ORDERS START by selecting the products you want to buy by clicking the "ADD TO CART" button on the item page. To add more items to the cart, click on the "Continue Shopping" button. CHOOSE METHOD OF PAYMENT. Click the drop down menu at 2. Choose payment option and choose one of the following:
CHECK OUT. Then click "Check Out". ENTER
your confirmed Billing address or confirmed PayPal address. Your order will be shipped via US Postal Service to your Confirmed Billing Address. We will not ship to an unconfirmed credit card or PayPal address. WRITE us any notes such as autograph instructions. READ the Shipping and Refund Policy and check the box that says you read it. CLICK on the Submit button. If you chose payment by money order, see "More Information on Payment Methods" below. If you chose payment by credit card or PayPal you will be transferred from our website to https://payflowlink.paypal.com, a secure website that processes both credit card and PayPal payments. WAIT as you are transferred . . . then Follow the instructions by providing your credit card or PayPal information. Check your numbers carefully as you enter them. Be sure you enter the security code from your credit card correctly. You can read about that here https://www.horsekeeping.com/csc-info.htm . If you have any questions on the ordering process, write Paula at
** MORE INFORMATION ABOUT PAYMENT METHODS ** No personal checks. No cashier's checks. No foreign funds. No money orders issued outside the US. We accept the following forms of payment: Credit Card - Secure Online Transaction; PCI Compliant (Processed quickly and securely by VeriSign/PayPal). We accept VISA, MasterCard, American Express, Discover/Novus. PayPal
- Secure Online Transaction; PCI Compliant.
Money Orders in US FUNDS from the US Post Office or a Money Order from
a US bank. Make Money Order payable to "Richard Klimesh". Mail to: Richard
Klimesh Why we can't take orders over the phone. It is common for large stores and companies to take credit card orders over the phone but because of current security regulations this practice is illegal for many small to mid-size companies, including Horsekeeping LLC. Every merchant that takes a credit card number from a customer must be PCI compliant. PCI stands for Payment Card Industry Data Security Standard. This is a series of security measures that protect customer personal data. Horsekeeping LLC is PCI compliant for all credit card and PayPal orders that are placed on our website because those orders are encrypted and secured by online merchant processors PayPal, First Data and Versign. To be PCI compliant the credit card numbers are not seen, handled or stored by the merchant - the merchant has no access to the credit card numbers. When a merchant takes a credit card number from a customer over the phone or receives a credit card number by email (very bad idea) or by letter, they then have a written record of the customer's credit card number. If a merchant plans to do this, they are required by law to protect the customer's information by installing complex network security measures that are way too expensive for many small businesses like Horsekeeping LLC. So, Horsekeeping LLC offers PCI compliant, safe and secure online ordering for all credit cards and PayPal but we cannot take orders over the phone. |